Payment Policies for Commercial and Residential Builder Accounts
Everything You Need to Know About Paying for Your Projects
At World Stone, we understand that builder and commercial projects often have unique needs and schedules. Our payment policies are designed to keep your projects running smoothly while maintaining the high quality and precision you expect from us.
What’s Included in Our Pricing
When you partner with World Stone, you receive comprehensive turnkey service covering every step, including:
Field Measurement: Our skilled technicians perform precise, laser-accurate site measurements to ensure your countertops fit perfectly. This initial measurement is included in your project cost at no extra charge.
Fabrication: Your countertops are custom fabricated in our advanced facility, utilizing CNC machinery and expert craftsmanship to guarantee flawless results.
Installation: Experienced installers carefully fit and finish your countertops on site, ensuring a seamless, professional installation.
Warranty: We back our workmanship and materials with a one-year warranty, offering peace of mind well beyond project completion.
Please note:
Additional site visits beyond the original measurement and installation will incur a $150 trip fee per visit. Projects outside our regular service areas may also be subject to additional travel charges.
Deposit and Payment Terms
For projects under $20,000, a 100% deposit is required before work begins.
For projects over $20,000, a 50% deposit is required upfront, with the remaining balance due before installation.
For residential builder accounts, we offer Net 30 terms once your account is established.
New builder accounts must pay 100% upfront for their first three projects before qualifying for Net 30 terms.
We accept checks only as payment.
We do not accept credit cards, debit cards, or cash (except in rare circumstances).
Change Orders
A change order refers to any change in the original scope of work, including:
Material selection changes
Labor adjustments
Timeline changes, such as expedited or delayed installation
Since countertops are custom fabricated, even minor changes may require remeasuring, redesigning, or reprogramming equipment, possibly leading to additional costs or schedule changes.
All change orders must be approved in writing and may affect pricing and production schedules.
Account Holds and Payment Enforcement
Timely payment is essential to keep your projects on track. Accounts with overdue balances will be placed on hold, and no further work—including measurement, fabrication, or installation—will proceed until payments are current.
Refund Policy
Because every project is custom made:
Deposits are non-refundable once fabrication begins.
If a project is canceled before fabrication, a refund may be issued minus restocking or administrative fees.
Stock vs. Special Order Material Pricing
We maintain an extensive inventory of over 2,500 block slabs in stock, allowing us to offer competitive pricing and quicker turnaround times on stock material.
When your project requires special order material—such as high-end slabs, specialty finishes, or specialty colors—the pricing may differ to account for supplier costs, extended lead times, and handling requirements.
Questions?
We are here to support your project from start to finish. For questions about invoicing, payment terms, or project details, please contact your project manager or our office team anytime.