Payment Policies for Retail Customers
Everything You Need to Know About Paying for Your Countertops
At World Stone, we aim to make the process simple and transparent for homeowners and retail customers. Because each countertop is custom-made to your space and specifications, we have a few important payment policies to ensure your project runs smoothly.
What’s Included in Our Pricing
When you choose World Stone, you’re getting a full-service experience. Our pricing covers everything you need from start to finish, including:
Field Measurement: We perform a precise, laser-accurate measurement of your space to ensure your countertops fit perfectly. This initial measure is included with your project at no extra cost.
Fabrication: Your countertops are custom fabricated in our state-of-the-art facility using advanced CNC machinery and skilled craftsmanship to deliver flawless results.
Installation: Our experienced installation team carefully installs your countertops with attention to detail, ensuring a seamless fit and finish.
Warranty: We stand behind our work with a one-year warranty covering workmanship and materials, giving you peace of mind long after installation.
Please note:
Any additional trips beyond the original measurement and installation visits will incur a $150 trip fee per visit. Projects outside of our regular service areas may also be subject to additional travel charges.
100% Deposit Required Before Measurement
Unlike off-the-shelf products, your countertops are custom-built to your exact specifications, from layout to material to edge profile. Once we begin measuring and fabricating, we are committing labor, equipment time, and raw materials specifically to your order. A 100% deposit before field measurement is necessary because:
It reserves your material —many pieces are one-of-a-kind, limited in quantity, or special ordered from a supplier.
It confirms your project timeline and secures your spot in our production schedule.
It covers up-front costs like digital templating, CAD programming, and early-stage fabrication.
It helps us avoid delays caused by non-payment at later stages.
In short, the deposit allows us to move forward with full confidence—knowing the project is funded and approved—so we can deliver your countertops on time and at the highest quality.
Accepted Payment Methods
Checks are our only accepted form of payment.
No credit cards, debit cards, or cash are accepted at this time.
Change Orders
A change order is any change in the original scope of work agreed upon at the start of your project. This includes adjustments to the material, labor, or timeline—all of which can impact your final cost and scheduling. Because each countertop is custom fabricated to your specifications, even small changes can require remeasuring, redesigning, and reprogramming machinery—often with material waste or added labor.
Here are some common examples of change orders:
Switching to a different stone or finish after the original selection
Adding or removing elements like backsplashes, mitered edges, or waterfall panels
Altering the layout after templating
Requesting an accelerated timeline or delayed installation
All change orders must be approved in writing and may result in revised pricing and/or a shift in the production schedule.
Refund Policy
Because all our work is made-to-order:
Deposits are non-refundable once fabrication has begun.
If a project is canceled prior to fabrication, your deposit may be refunded minus any restocking or administrative fees.
Questions?
Our team is here to help at every step. If you have questions about your estimate, material choices, or payment, don’t hesitate to reach out.